better.sg Limited
Registered Charity No. 202016788N | Effective Date: March 2026
better.sg Limited ("better.sg", "we", "us", or"our") is a registered charity in Singapore. We are a volunteer-run, tech-for-good community dedicated to building open-source digital tools and supporting the non-profit sector through technology.
We are committed to protecting the personal data of the individuals we interactwith — including volunteers, donors, partner organisations, beneficiaries, and website visitors. This Privacy Policy explains how we collect, use, disclose,and safeguard personal data in a manner consistent with the Personal Data Protection Act 2012 (PDPA) of Singapore.
Because better.sg is run primarily by volunteers, our practices are guided by goodfaith and best efforts. We aim to meet the spirit and intent of the PDPA, while acknowledging the practical constraints of a volunteer-operated organisation.
This Policy applies to personal data collected from:
• Volunteers who sign up to join the better.sg community
• Donors and fundraising supporters
• Representatives of partner non-profit organisations and ground-up initiatives
• Attendees at better.sg events (e.g., Beacon conference, workshops)
• Visitors to our website at better.sg
• Any other individuals whointeract with better.sg
Depending on how you interact with us, we may collect the following types of personaldata:
• Full name
• Email address
• Phone number
• LinkedIn or other professional profile links (if voluntarily provided)
• Occupation, employer, and area of expertise
• Skills, interests, and project preferences (for volunteer matching)
• Event attendance and registration records
• Project involvement and volunteer contribution records
• Donation amounts and transaction references (processed via third-party platforms)
• Tax receipt details where applicable
• IP address, browser type,and device information (collected via website analytics)
• Pages visited and interactions on our website
We do not collect sensitive personal data (such as NRIC numbers, financial account details, or medical information) unless strictly necessary and with your explicit consent.
We collect personal data through the following channels:
• Volunteer sign-up forms (e.g., on better.sg or third-party platforms such as Typeform or Google Forms)
• Event registration platforms (e.g., Eventbrite, Luma, or similar)
• Donation and fundraising platforms (e.g., Giving.sg, Ray of Hope)
• Direct correspondence via email, Slack, or other communication tools
• Our website and any linked social media pages
• Project onboarding and collaboration tools
In most cases, you provide personal data directly and voluntarily. Where data iscollected indirectly (e.g., through third-party platforms), we rely on those platforms' own consent mechanisms. We encourage you to review the privacypolicies of any third-party platforms we use.
We collect and use personal data only for legitimate purposes relevant to our charitable mission, including:
• Matching volunteers to suitable projects and roles
• Communicating about upcoming opportunities, events, and initiatives
• Maintaining records of volunteer contributions
• Processing registrations and sending event communications
• Managing attendance and logistics
• Sending post-event follow-ups and resources
• Processing and acknowledging donations
• Issuing tax receipts where applicable
• Providing updates on how funds are used
• Sending newsletters, project updates, and community announcements
• Engaging with you about ways to get involved
• Responding to enquiries or feedback
• Monitoring and improving our website and digital tools
• Ensuring the security and functionality of our systems
• Fulfilling our obligations as a registered charity (e.g., reporting to the Commissioner of Charities)
We will not use your personal data for purposes beyond those stated above without first obtaining your consent, or unless permitted by law.
better.sg does not sell, rent, or trade personal data. We may share personal data in the following limited circumstances:
• With volunteers and project leads within better.sg, strictly for the purpose of coordinating and managing projects you are involved in
• With partner non-profit organisations, where you have been matched to support their work, and with your knowledge
• With third-party service providers who assist us in operating our platforms and services (e.g., email,event management, cloud storage), bound by appropriate confidentiality obligations
• With regulatory authorities (e.g., the Commissioner of Charities, IRAS) where required by law
• With other parties with your explicit consent
Where personal data is shared with third parties, we take reasonable steps to ensure those parties protect the data appropriately.
We take reasonable steps to safeguard personal data from unauthorised access, disclosure, modification, or loss.
These measures include:
• Limiting access to personal data to authorised individuals only
• Using password-protected and, where possible, encrypted systems
• Encouraging volunteers who handle personal data to follow good data hygiene practices
• Regularly reviewing and removing personal data that is no longer needed
As a volunteer-run organisation, we acknowledge that our security measures may not match those of large commercial organisations. We are committed to continuous improvement and welcome feedback on our data protection practices.
We retain personal data only for as long as necessary to fulfil the purposes forwhich it was collected, or as required by law. In general:
• Volunteer records are retained for the duration of your involvement with better.sg, and for a reasonable period thereafter for reference and recognition purposes
• Event registration data is typically retained for up to two years
• Donor records are retained for seven years to comply with accounting and charity reporting requirements
• Website analytics data isretained in aggregated, anonymised form
You may request deletion of your personal data at any time (see Section 10), subject to any legal retention obligations.
As an individual whose personal data we hold, you have the following rights underthe PDPA:
You may request access to the personal data we hold about you, and information about how it has been used or disclosed in the past 12 months.
You may request that we correct any inaccurate or incomplete personal data we hold about you.
You may withdraw your consent for us to collect, use, or disclose your personal data at any time, with reasonable notice. Please note that withdrawal of consent may affect our ability to continue providing certain services or communications to you.
You may request that we stop using your personal data for certain purposes, including direct marketing communications.
To exercise any of these rights, please contact our Data Protection Officer (seeSection 12). We will respond to your request within 30 days, or notify you if more time is needed.
We may send you newsletters, event invitations, and community updates based on your involvement with better.sg. You may unsubscribe from such communications at any time by:
• Clicking the unsubscribe link in any email communication
• Contacting us directly info@better.sg
Please note that even if you opt out of marketing communications, we may still contact you for transactional or administrative purposes related to your ongoing involvement (e.g., project updates, donation receipts).
Our website and communications may contain links to third-party websites orplatforms. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you use in connection with better.sg activities, including but not limited to:
• Giving.sg and donation platforms
• Eventbrite, Luma, or other event platforms
• Workato, Typeform, Sengrid, Mailchimp, Google Workspace,or other collaboration tools
• Slack, Telegram or other community communication platforms
better.sg has designated a Data Protection Officer (DPO) to oversee data protection matters. If you have any questions, concerns, or requests relating to this Privacy Policy or our data protection practices, please contact:
Organisation: better.sg Limited
Data Protection Officer: info@better.sg
General Enquiries: info@better.sg
Website: https://better.sg
We take all privacy-related feedback seriously and will respond to your enquiry aspromptly as possible. In the event of a data breach that may cause significant harm, we will notify affected individuals and the Personal Data Protection Commission (PDPC) in accordance with our obligations under the PDPA.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or organisational structure. When we make material changes, we will notify you via email or by posting a notice on our website.
The effective date at the top of this document reflects the most recent revision. We encourage you to review this Policy periodically.
better.sg is operated almost entirely by volunteers who generously give their time and skills in service of our charitable mission. While we strive to meet PDPA standards in all our data practices, the nature of a volunteer-driven organisation means that our processes may evolve over time.
We are committed to treating personal data with care and respect, and we welcome constructive feedback to help us improve. If you have suggestions on how we canbetter protect your privacy, please reach out to us at info@better.sg.
